Refund policy

Return & Refund Policy

We offer a 30-day return policy from the date you receive your order.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging

• The item must be in the same condition as received

⚠️ Due to hygiene and safety reasons, opened or used skincare products cannot be returned or refunded.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the issue

We will review the case and offer a replacement or refund where applicable.

Refunds

Once approved, refunds will be issued to your original payment method within 5–10 business days.

Contact

For any return or refund inquiries, contact us at:
📧support@clearovia.com